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Subject to Change, by Adaptive Path (book review)
“Subject to Change: creating great products and services for an uncertain world” is Adaptive Path’s new book, written by Peter Merholz, Todd Wilkens, Brandon Schauer, and David Verba. It’s an...
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Karen McGrane podcast interview: adapting to change through compassion
In Episode 18 of the Together London Podcast, I talk to Karen McGrane about adapting to change, telling stories about our mistakes, and using compassion to get better outcomes. Check out Karen’s...
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Indi Young podcast interview: practical empathy
In Episode 29 of the Together London Podcast, I talk to Indi Young about practical empathy. You can follow Indi on twitter @indiyoung. To learn more about these themes, come to #dareconf: people skills...
View ArticleKathy Sierra: Building Badass Users
Remarkable 45-minute talk from Kathy Sierra at Mind the Product. She explains how willpower and cognitive effort come from the same pool—and suggests plugging “cognitive leaks” to help users achieve...
View ArticlePushing back blocks empathy. Can you connect instead?
When a colleague makes a suggestion that we fear may harm our chances of success, we tend to “push back” against their position. This confrontation normally leads to neither side being satisfied. But...
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